FAQs

Frequently Asked Questions

General Questions

Yes, we offer reliable delivery services across Brisbane, Ipswich and the surrounding areas. We ensure that your timber arrives on time and in excellent condition. For specific delivery arrangements or to get an estimate, please contact us directly.
Our warehouse is located at 2/37 – 41 Spine Street, Sumner Park, QLD 4074 . Feel free to visit us during our opening hours or contact us for directions and additional information.
Our standard opening hours are: Monday to Friday: 7:30 AM – 5:00 PM Saturday: Closed Sunday: Closed
Absolutely! We provide personalised quotes based on your specific timber needs and project requirements. Please contact us with details of your project or the products you’re interested in, and we’ll provide a comprehensive quote.
You can place your order by: Contacting Us Directly: Call us at 07 3376 8188 or email us at sales@aaatimber.com.au In-Person: Visit our warehouse at [2/37 – 41 Spine Street, Sumner Park, QLD 4074 to place your order and discuss your requirements with our team.
Yes, we offer trade discounts and account services for qualified businesses and regular customers. To discuss trade discounts or set up a trade account, please contact us directly or visit our warehouse. We’ll be happy to provide you with the details and benefits.

Delivery Questions

We deliver across Brisbane, Ipswich and the surrounding areas. Delivery costs vary based on the distance from our warehouse and the size of your order. For an accurate delivery quote, please provide us with your location and order details, and we will give you a tailored estimate.
No, we do not have a minimum order requirement for delivery.
Yes, we can deliver directly to your door. If you have specific delivery requirements or access constraints, please let us know in advance so we can make the necessary arrangements.
We strive to accommodate special delivery requests whenever possible. Please provide us with the details of your request when placing your order, and we will do our best to meet your needs.
Our delivery trucks are generally designed to handle standard driveways. If you have concerns about access, please inform us of your driveway’s dimensions and any potential obstacles, so we can assess whether our trucks can safely navigate your driveway.
If large trucks cannot access your site, we can arrange for smaller delivery vehicles or alternative delivery methods to ensure your order reaches you. Please provide us with details about your site’s access limitations so we can plan accordingly.
Yes, we can deliver your items to a specific location such as a backyard or particular spot. Please inform us of the exact location and any access requirements when placing your order so we can ensure a smooth delivery process.
We will do our best to accommodate time-sensitive orders. Please provide us with your desired delivery date and time when placing your order, and we will work to meet your schedule. If there are any constraints or urgent requirements, let us know as soon as possible.
Once your order is processed, we will provide you with an estimated delivery date and time. You will receive a notification via email or phone when our delivery team is on their way, so you can be prepared for its arrival.

Timber Questions

Hardwood comes from deciduous trees with broad leaves, like oak and maple, and is known for its density and durability. Softwood, from coniferous trees like pine and fir, is generally lighter and easier to work with. Both types have specific uses depending on their properties.
Timber ratings provide information about the wood's strength and durability. These ratings, often given by organizations such as the Australian Timber Preservation Authority, help determine the appropriate use of timber based on its load-bearing capacity and resistance to environmental factors.
Timber is treated to enhance its resistance to insects, decay, and moisture. Treatment processes extend the lifespan of timber by protecting it from environmental damage and pests, making it suitable for outdoor and structural applications.
To calculate the amount of timber required, measure the dimensions of your project and convert these measurements into timber quantities. You can consult with our experts for precise estimates based on your project specifics.
A lineal metre (LM) refers to the length of timber measured in meters. It indicates how long a piece of timber is, without considering its width or thickness. This unit helps in estimating the total length needed for projects.
Timber that is non-toxic and free from harmful chemicals is safest for use around children. Opt for timber that is specifically labelled as safe for indoor use, such as untreated hardwoods like Tasmanian Oak or those that comply with safety standards.
Yes, we offer decking timber in a range of pre-cut lengths. If you need custom lengths, please let us know when placing your order, and we can accommodate your specific requirements.
While both nails and screws can be used, decking screws are generally preferred due to their superior holding power and resistance to loosening over time. Screws also minimize the risk of timber splitting, making them a better choice for long-lasting results.
‘Landscape grade’ timber refers to timber that is specifically treated and graded for use in landscaping projects. It is designed to withstand outdoor conditions, including moisture and soil contact, and is suitable for applications like retaining walls and garden beds.